Refund & Return Policy

Last updated: March 2025

We want you to be completely satisfied with your Universal QR purchase. Please read our refund policy carefully before placing an order.

1. Eligibility for Refund

You are eligible for a full refund if:

• The product was received damaged or defective.
• You received the wrong product.
• The product has not been used (QR sticker not applied) and is returned within 7 days of delivery.
• The product was lost in transit.

2. Non-Refundable Cases

• Products that have been stuck/applied to a vehicle, helmet, or luggage.
• Requests made after 7 days of delivery.
• Products damaged due to misuse or improper application.
• Change of mind after the product has been activated in the app.

3. How to Request a Refund

To initiate a refund or return:

• Email us at support@universalqr.in with your order number and reason.
• Attach photos of the product if it was received damaged.
• We will respond within 2 business days.

4. Refund Process

Once your return is approved:

• Refunds are processed to the original payment method within 5–7 business days.
• For cash-on-delivery orders, refunds are issued via bank transfer or UPI.
• Shipping charges are non-refundable unless the return is due to our error.

5. Cancellations

Orders can be cancelled for a full refund if the request is made before the item is dispatched. Once dispatched, the standard return policy applies. To cancel, email us immediately at support@universalqr.in with your order number.

6. Contact

For any refund-related queries, contact us at support@universalqr.in or visit our Contact page.